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Contact Service Team Benefit Restoration
You can reach out to our Service Team if you have questions about the reassessment, or if you want to apply for your personal case file.
Calling from the Netherlands
If you're calling from The Netherlands, you can reach us on 0800 2 358 358 (free of charge).
Calling from an other country
Calling the Service Team from abroad? Dial +31 555 385 385.
These are fixed lines. You pay the local cost of your country. Contact your provider for more information about the costs.
Leave your number and we will call you
Do you prefer it if we call you? Please leave your name and phone number on the contact form below. We will call you within 5 working days.
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(Your data and privacy are a serious matter to us. Read more about how we handle this.)
Opening hours
The Service Team is available:
- Monday - Thursday from 8.00 to 20.00 hours.
- Friday from 8.00 to 17.00 hours.
Please note
The Service Team is closed on Ascension Day (Thursday, May 9), Friday, May 10, and Whit Monday (Monday, May 20).
Chat with the Service Team
Sometimes it is easier or nicer to chat with us instead of calling. You start a chat conversation by clicking on the red chat button on the right side of the screen on the Dutch website. An employee of the Service Team can then help you with your questions. Our Service Team is available via chat from Monday to Thursday from 8.00 to 20.00 hours. And on Friday from 8.00 to 17.00 hours.
Applying for your personal case file
You can apply for your personal case file by contacting the Service Team. You may also contact your personal case officer or send us a written request.
Written request
When you send a letter, please state clearly that you apply for your personal case file, and why you want te receive your files. Include your name, adress, zip code and town, and your phone number. Send your letter to:
Belastingdienst/Toeslagen
Postbus 4510
6401 JA Heerlen
The Netherlands